According to our research and surveys, Mukuru is the most popular money transfer agent when it comes to sending money to Zimbabwe. Even though they are not the cheapest (see their fees below), they have the most collection outlets around Zimbabwe covering not only the big cities and banks branches but growth points and townships as well.

Their Mukuru Orange booths are also highly visible and have served them well. Even when you see queues these queues are quickly cleared. They also have the option for customers to collect Rands or USD. All the other services don’t offer Rands.

How much does Mukuru charge to send money to Zimbabwe?

Mukuru charges 10% to send money to Zimbabwe. They do have minimum charges though. The minimum amount of money you can send to Zimbabwe using Mukuru is the equivalent of US$20. For this, you will be charged the equivalent of US$2 depending on the country you are sending from.

Mukuru also allows you to send money domestically in Zimbabwe. If you are sending locally they charge you 7% and the minimum amount of money you can send is US$10.

What is the minimum amount of money you can send using Mukuru to Zimbabwe?

The minimum amount of money you can send to Zimbabwe is US$20 if you are sending from another country. When you are sending money locally the minimum you can send is US$10.

Which countries have Mukuru?

You can send money locally or to other countries using Mukuru from these countries:

United Kingdom
South Africa
Zambia
Botswana
Zambia
Malawi

NB These are countries from which you can send money via Mukuru. See below for Mukuru destination countries.

Which countries can receive Mukuru transfers?

You can send money to a recipient in the following countries using Mukuru which means you can receive money using Mukuru if you live in one of these countries: Bangladesh, Botswana, Cameroon, Democratic Republic of Congo, Eswatini (Swaziland), Ethiopia, Ghana, India, Kenya, Lesotho, Malawi, Mozambique, Nigeria, Pakistan, Rwanda, Tanzania, Zambia and Zimbabwe

How to send money using Mukuru?

First you need to sign up.To sign up for Mukuru you can visit one of their local agents with a valid ID e.g. National ID, Passport of Driver’s licence. You can also register for Mukuru online by visiting their website https://mukuru.com. If you are in South Africa you can register via WhatsApp add this number to your WhatsApp contact +27 860 018 555 and send a message that says hi and follow the prompts
Once you are registered you can create orders online by visiting https://mobile.mukuru.com or Using WhatsApp.

One thing we like about Mukuru is that except in Zimbabwe you don’t need to visit a Mukuru Agent to send money. You can create an order via WhatsApp and pay using any one of the following methods:

Online Visa or MasterCard- there is one stipulation if you opt to pay using your card it has to be in your name. If you pay using a card your oder is instantly and automatically processed. So it can take seconds to send money to Zimbabwe. We have tried it!
You can pay using instant EFT. When you do so the order is also instantly processed. Their EFT payments are powered by https://Pay.at
You can manually do an EFT into their FNB account
You can pay at supermarkets like PEP
You can pay using Snap Scan
You can visit a Mukuru branch

Where can I collect money send to me via Mukuru in Zimbabwe?

As has been said Mukuru has the most collection points in Zimbabwe. They are in Harare and all the major cities as well at a lot of growth points. It doesn’t matter if you are in Binga or Wedza. You can see their collection points here. You can see all their collection points here.

What are the sending limits?

You can send up to US$10 000 to Zimbabwe. However, if you register for Mukuru using just your passport you have a sending limit of R25 000 per month. If you are sending within Zimbabwe you have a limit of US$1 000 per day.

I made mistake and send money to the wrong person can I change that?

Yes, you can correct an order or even change the recipient using either WhatsApp or online. Just select my orders to edit the order you want.

Does Mukuru open during lockdowns?

Yes, Mukuru is open during lockdowns. Given the importance of remittances to Zimbabwe and Zimbabweans, the government has classified Mukuru and other money transfer agents as essential services. They are open during lockdowns and if you want to collect the money you can use your order number to get through checkpoints. Usually, that is not necessary though as it is almost certain that there is an Orange Booth, bank or agent in your area.