In a move that is likely to disappoint a lot of their customers, TelOne has just announced that they will be suspending their data rollover facility. The arrangement was only introduced in March this year. Under data roll over you would get an additional 30 days to use your data leftover from the current month as long as you purchased data in the new month.
In their announcement, TelOne seem to be blaming their billing system although it’s hard to ascertain the exact nature of challenges that prompted them to finally suspend the service. ZOL on the other hand is still offering data rollovers as they have done since 2019.
23 August 2021
Dear Valued TelOne Clients
We wish to adviseour valued clients of the suspension of the data roll over facility with immidiate effect. This is owing to the unremtting failurs on the host platform which has been affecting overall service offering and quality rendering the facility impossible to sustain.
The facility discontinuation will affect new bundle purchases and will not affect running bundles.
The company will continue to explore available alternatives that can support efficient client service and experience.
We are committed to ensure the best service experience at the lowest possible cost and will keep you updated on new developments in due course.
For technical support, billing or eqnuries please call our 24 hour Contact Centre on toll free (from landlines) 950 and (024) 2700950 from other networks. You can also reach us through Chommie on WhatsApp number +263718700950