So if you are a LiquidHome (formerly ZOL) customer and have been battling slow speeds you need to take comfort in the fact that you are not alone. Since around 10:00 AM this morning all Liquid Home customers have been dealing with slow speeds and this is due to a fibre break on the South African side. According to Liquid this issue should be resolved in a couple of hours tops and in the meantime all customers are now being connected using redundancy links hence the rubbish speeds.
We are currently experiencing a degraded service due to a fibre break between Zimbabwe and South Africa. Our engineers are working to restore service as soon as possible.
We apologise for any inconvenience.
Other providers experiencing slow speeds as well
Other providers even those that are not part of the Liquid Home family are also experiencing low speeds and this is due to a number of factors. First, it’s important to note that even though Mobile Network Operators like Econet, Telecel, Powertel, Africom and Netone don’t say it publicly, behind the scenes they also use Liquid’s fibre connection as their main backhauls to the internet. Secondly even companies like TelOne who have their own main links also utilise Liquid for extra capacity. Another point to keep in mind is some customers will temporarily hop onto working network as they face down time.