If you live in Zimbabwe it has probably happened to you. A failed or erroneous Ecocash transaction is one of those things you cannot just escape no matter your station in life.
Ecocash seems to be getting serious about these and has published a guide on how customers can quickly get help reversing failed or erroneous transactions.
Nothing about those methods is new. What is new is the fact that they promise to resolve issues or at least get in touch with you within 24 hours. Before that, you could go for days or weeks without them ever getting back to you.
Ecocash probably now realise they have a big problem on their hands when it comes to failed transactions. Like a lot of other people, the number of failed transactions on my account are much much more than those transactions that have gone through without a hassle.
What is more painful and annoying than a failed transaction however is the pain and hoops you have to jump through to get these failed transactions reversed. Those who are lucky get their money after about 7 days.
The rest of us mere mortals can go for months without getting our money back. In the meantime, inflation will be working hard to make sure when you do get your money back it will be worthless.