Yesterday Zimbabwe Online (ZOL) the country’s largest internet service provider announced that they had shutdown all walk-in centres in a bid to do their part in slowing down the spread of the coronavirus. The company had already appealed to the public to only visit their offices when they absolutely had to. Now customers can now only get in touch with ZOL using their online/electronic platforms.

Dear Valued Customer,

The whole world is facing an unprecedented crisis with the coronavirus (COVID19) affecting individuals, families, businesses and nations. ZOL Zimbabwe is committed to playing its part in the prevention of the spread of this deadly virus.

Given the guidelines and directives to avoid crowds, we have closed all our branches until further notice. We,therefore, encourage you to use our digital platforms for payments and communication, these include Social media platforms, EcoCash and Your Mobile Bank Apps.

For more information on the various payment methods available, please click here.

Should you require assistance, please contact us on any of the following channels:

Email :
• Technical Support team – [email protected]

• Billing team – [email protected]

• Sales Team – [email protected]

Live Support :

• Live Chat – (Available 24 hours)

Call Centre :
• Call 08677123123 (Available 24 hours)

Social media :
• Facebook click here
• Twitter click here
• Instagram click here

We would like to thank you for your business and continued support



ZOL’s email to customers