Zimbabwe’s largest internet service provider ZOL has said that it will its shops will be open during the pandemic. That is not surprising as the lockdown order clearly stated that communication companies could operate. It’s not also clear what services will be available to customers during this period. During the last lockdown ZOL was not allowing its staff to enter customer premises which meant for example, that they could not install customer service equipment.

The company recently launched a competition where if customers sign up they get free internet in the third month.Below is their full statement.

COVID-19 National Lockdown Restrictions.

Dear Valued Customer,

Following the announcement of the COVID-19 national lockdown restrictions by the Vice -President, Honourable Constantino Chiwenga on the 2nd of January 2021, we would like to advise all our customers that Borrowdale, Bulawayo & Westgate shops will remain open. Please take note of the opening days and times listed below.

Shop                                    Opening Times                         Days
Borrowdale0800hrs -1500hrsMonday – Friday
Bulawayo0800hrs -1500hrsMonday – Friday
Westgate0900hrs -1500hrsMonday – Friday 

The above-mentioned shops remain CLOSED on Saturdays. Please note that all the other shops will be closed effective 5, January 2021 until further notice.

Our Contact Centre remains operational and will continue to take calls between 0800hrs and 2000hrs daily.

Alternative platforms remain accessible 24 hours a day for your convenience:

As ZOL Zimbabwe, we remain committed to continue providing services in a manner that supports efforts to safeguard the well-being of our staff and customers amids