In recent months, Zimbabweans have embraced Starlink’s high-speed internet service, enjoying speeds of up to 100Mbps in even the most remote areas. However, this connectivity bliss may soon come to an abrupt end for many users. A widespread shutdown of Starlink services in Zimbabwe is looming, potentially leaving scores of users without their cherished internet connections.

We now have concrete evidence of this impending shutdown:

Several users have received emails from Starlink informing them that the 60-day roaming rule will now be strictly enforced.
Users in Cameroon have already had their kits restricted, as seen in the provided screenshots.

These developments signal a significant shift in Starlink’s approach to extended roaming use across Africa.

The Roaming Loophole Closes

The popularity of Starlink in Zimbabwe has largely been due to a clever workaround:

Purchasing kits from countries where Starlink is officially available
Registering them with non-Zimbabwean addresses
Activating roaming service
Importing the kits for use in Zimbabwe

This method has allowed Zimbabweans to access Starlink’s service despite it not being officially available in the country. However, Starlink’s terms of service have always been clear – roaming is limited to 60 days.

Why the Shutdown is Happening Now

Until recently, Starlink hadn’t strictly enforced the 60-day roaming limit. Many users and resellers in Zimbabwe interpreted this leniency as a tacit approval of indefinite roaming. However, the recent emails and restrictions in Cameroon confirm that Starlink is now actively enforcing its policies across Africa.

The Murky Future of Starlink in Zimbabwe

While Starlink has been officially approved in Zimbabwe, its rollout has been shrouded in confusion:

Starlink’s website indicates availability in Q3 2024 (July-September)
A company called IMC was initially granted exclusive rights to partner with Starlink
The government has since opened the door for other potential partners
There’s a lack of clarity on how users will be able to subscribe once the service is officially available

What Happens When Your Starlink is Restricted?

When Starlink enforces restrictions:

Your kit will lose access to the broader internet
You’ll only be able to access Starlink-approved websites and apps
Billing is paused during the restriction period
You retain the ability to manage your account and potentially reactivate service if it becomes available in Zimbabwe

Options for Zimbabwean Starlink Users

Wait and Monitor: Keep a close eye on your email for restriction notices. If you receive one, you’ll have a clearer timeline for when your service might be cut off. This option is best for those who believe Starlink might become officially available in Zimbabwe soon.
Reset Roaming: This involves physically taking your Starlink kit to a country where the service is officially available. Popular options include:

Zambia
Malawi
Mozambique
South Africa
Once there, log into your Starlink account, reactivate the service, and restart roaming. This reset buys you another 60 days of service in Zimbabwe.

Dealer Assistance: Some Starlink resellers in Zimbabwe have developed creative solutions:

Hot swap systems: Dealers manage your billing and provide a replacement kit just before your 60 days expire.
Reactivation services: For a fee, some dealers offer to take your kit across the border and reactivate it for you.

Alternative Services: If you’re in an urban area, especially Harare, consider reverting to or exploring other ISPs:

Liquid Home Fiber: Now offering competitive rates (e.g., 70Mbps for $99) in response to Starlink competition.
TelOne, ZOL, and other local providers: Check their current offerings, as many have improved services and pricing.

Pause and Resume: If you’re not ready to give up your Starlink kit but can’t use it immediately, consider pausing your service. This keeps your account active without incurring charges, allowing you to easily resume when the situation changes.
Community Solutions: Join local tech forums or Starlink user groups. Zimbabweans are known for their ingenuity, and community-driven solutions or group reactivation trips might emerge.

Remember, each option has its pros and cons. Consider your location, budget, and internet needs when deciding the best course of action.

The Bigger Picture: Zimbabwe’s Internet Landscape

The Starlink situation highlights the complex internet access challenges in Zimbabwe:

High demand for reliable, high-speed internet
Limited infrastructure in rural areas
Regulatory hurdles for new technologies
The impact of international services on local ISP pricing

While Starlink has provided a taste of high-speed, widely available internet, its uncertain future underscores the need for sustainable, long-term solutions to Zimbabwe’s connectivity needs.

Frequently Asked Questions

Q: Will my Starlink service definitely be shut down?
A: While not guaranteed, there’s a high risk of restriction if you’ve been roaming for over 60 days.

Q: Can I prevent the shutdown?
A: The surest way is to reset your roaming by taking your kit to a country where Starlink is officially available.

Q: What if Starlink becomes officially available in Zimbabwe?
A: You may be able to reactivate your service by changing your registered address to Zimbabwe.

Q: Are there any legal issues with using Starlink in Zimbabwe?
A: While Starlink has been approved, the current usage method via roaming exists in a grey area.

Conclusion

The potential Starlink shutdown in Zimbabwe serves as a wake-up call for users who have come to rely on this unofficial service. While the future of Starlink in the country remains uncertain, this situation highlights the urgent need for reliable, widespread internet access solutions in Zimbabwe. Users are advised to stay informed, consider their options, and prepare for potential service interruptions in the coming weeks.