Zimbabwe’s largest Internet Service Provider, Zimbabwe Online (ZOL), has already announced that their walk-in centres will be closed during the lockdown period. According to lockdown rules, ICT (which includes) internet companies, are allowed to continue to operate as they are deemed critical services.

ZOL however, written to customers detailing how this will work. Customers can still have faults attended to but ZOL’s engineers will only attend to faults outside the customer’s premises and not inside. Most faults occur on the outside anyway and the customer can always be coached on how to resolve most inside issues.

Dear Valued Customer,

Following the declaration of a State of Disaster, COVID-19 as a Pandemic Epidemic Disease and announcement of a countrywide 21-day lockdown beginning on 30 March 2020 by the President of Zimbabwe, ZOL Zimbabwe is committed to continue providing quality service during this unprecedented period.

Please be advised that should a fault requiring our employees and agents at your premises, our employees and agents are under instructions not to enter your houses, but may attend the fault outside your premises or in your gardens

Regrettably, we will not be able to resolve faults that occur inside your houses and ask you to bear with us.  This is a measure we have taken to prevent the spread of COVID-19 to our customers, employees and agents.   As recommended by the World Health Organisation (WHO), we encourage you to maintain social distance of at least 2m and minimize interaction with our teams as they attend to your fault.

For your convenience click here for troubleshooting guidelines.

Any inconvenience caused during this period is sincerely regretted

Regards,

TeamZOL

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