These days I avoid using EcoCash in anyway I can however even with me going to great lengths to do so each week I am forced to do a sizable number of transactions on the platform. That is EcoCash in a nutshell: you are damned if you use them and damned if you don’t.

Apparently even their CEO is to some extent aware of reputation that EcoCash now has as is revealed in her thank you video.

THANK YOU FOR YOUR CONTINUED SUPPORT ??????

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.” —JFK

Here's a little message from EcoCash's CEO – Natalie Jabangwe.#ABigThankYou #EcoCash pic.twitter.com/DyTDbv17if
— EcoCash Zimbabwe (@EcoCashZW) January 16, 2020

She has garnered a reputation for being combative and defensive when it comes to her stable. However, even she acknowledges that the upgrade was a mess. She goes on to promise great things. We will be there to hold her and Zimbabwe’s leading platform to account.