In our recent article,, we reported that the Starlink Mini package was no longer available for sale in Zimbabwe. However, this information requires some clarification. The Starlink Mini is indeed still available for purchase, but not for customers using Harare addresses and, in the near future, other major urban areas. This restriction is due to Starlink’s capacity management strategy to prevent network congestion.

Understanding Starlink’s Service Priority List

As our colleagues at Techzim have explained, Starlink operates using a service priority list. This system ensures that not all customers receive the same level of service. The priority order is as follows:

1. Business Priority users
2. Mobile customers
3. Standard Package users
4. Regional Roaming customers
5. Standard Mini package users

This hierarchy explains why companies like Frampol charge US$180 per month for business packages, while residential customers pay US$50. Business users receive guaranteed good speeds, as long as they haven’t exhausted their priority allocation.

Urban Areas Nearing Capacity

When an area approaches Starlink’s optimum service capacity, the Mini package is the first to become unavailable. For instance, if you enter a Harare address on the Starlink website, you’ll find that the Mini is not an option. Furthermore, a 15-minute timer now appears when ordering the Standard Kit in Harare. If you fail to complete your order within this timeframe, it’s cancelled, and you lose your spot.

How to Purchase the Starlink Mini

Despite these restrictions, it’s still possible to order the Starlink Mini by using a different service address. Here’s a step-by-step guide:

1. Visit the Starlink website (starlink.com/orders)
2. In the service address field, enter a non-Harare address. Choose a valid area, preferably one adjacent to your actual location. For example, if you live in Harare, you might select Seke or Goromonzi as your service area.
3. Enter your shipping address separately. This can be your actual Harare or urban address.
4. Complete the payment process.

It’s important to note that when ordering the Starlink Mini using this method, you’ll be charged US$50 per month instead of the usual US$30. This price aligns with the monthly fee for the Standard Kit.

Considerations When Using This Method

While this workaround allows you to purchase the Starlink Mini, there are some important factors to consider:

1. Activation requirement: You’ll need to visit the service address you provided to activate your device initially. Choose a location that’s convenient for you to access.
2. Potential service differences: Your actual service quality may differ from what’s advertised for your chosen service area, depending on your true location.
3. Terms of Service: Ensure you’re comfortable with this approach, as it may not align perfectly with Starlink’s intended use.

Latest Starlink Kits for Zimbabwe

Zimbabwe is receiving Starlink’s most up-to-date equipment. As detailed in our article “Starlink in Zimbabwe: Your Questions Answered”, the Standard Kit (priced at US$350) includes a more advanced dish and router compared to earlier models deployed in neighbouring countries.

The Importance of Acting Quickly

As we reported in “POTRAZ Finally Acknowledges Starlink Licensing: Act Fast as Kits May Run Out”, there’s growing concern about potential shortages of Starlink kits. With POTRAZ’s official acknowledgement of Starlink’s licensing, demand is likely to surge. Starlink operates in numerous countries, and production capacity for new kits is constrained.

For those considering Starlink, especially in urban areas where restrictions are beginning to apply, acting promptly is advisable. The company’s capacity management approach suggests that more areas may face similar restrictions in the future.

Conclusion

Starlink’s entry into the Zimbabwean market continues to evolve, presenting both opportunities and challenges for potential users. While urban areas like Harare are seeing restrictions due to high demand, options still exist for those keen on acquiring the Starlink Mini. As always, we recommend thoroughly considering your internet needs and options before making a decision.

For more information on Starlink in Zimbabwe, including detailed pricing, setup instructions, and comparisons with other providers, please refer to our comprehensive guide: “Starlink in Zimbabwe: Your Questions Answered”.

Stay tuned for further updates as we continue to monitor the rollout of Starlink across Zimbabwe.

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