After much anticipation, the first batch of Starlink kits has officially been delivered to customers in Zimbabwe. DHL, the logistics partner handling the shipments, has begun the physical delivery process, bringing relief and excitement to those who ordered their kits on the day Starlink went live in Zimbabwe. Reports have already emerged from several customers in Bulawayo and Harare, confirming that they have received their packages today.

This development marks a major milestone, as Zimbabweans begin to get their hands on the high-speed satellite internet devices that promise to change the way the country accesses the web. The long wait, which included a period of confusion over shipment statuses, is finally over for early adopters, many of whom have expressed their excitement online.

DHL Delivers First Starlink Kits

The first recipients of the Starlink kits are now sharing their experiences. Some have promised to send us photos of their packages, which we will share with you on our social media pages once they are received. If you have received your kit and would like to share your experience, you can send photos to +263772473953. Rest assured, we take your privacy seriously, and any sensitive information in the photos will be blocked out to protect your data.

DHL had earlier sent SMS notifications to customers, signalling the imminent delivery of the Starlink kits. As we reported in our previous article, the shipment tracking status for many packages had changed from “on hold” to “in transit,” and now, we can confirm that deliveries are indeed happening. These first successful deliveries come as a significant relief to many who had been concerned by the “on hold” status, which had sparked anxiety among customers.

The Journey to This Moment

The process of ordering Starlink kits in Zimbabwe began on the 7th of September 2024, when the service suddenly became available without much fanfare or prior announcement from POTRAZ, Zimbabwe’s telecom regulatory authority. This led to a scramble, as eager customers rushed to place their orders. For many, this was their first time ordering something online, which only added to the uncertainty and confusion.

The initial concerns stemmed from the fact that POTRAZ had not made any formal statement about Starlink’s licensing in Zimbabwe at the time of the service’s availability. Some customers feared that regulatory issues could lead to delays or even cancellations of their orders. The situation was further complicated by the government’s previous stance on Starlink, which included statements labelling it a potential security threat.

Fortunately, those fears have now been laid to rest. POTRAZ has confirmed Starlink’s official operation in Zimbabwe, and the government has fully endorsed the service. As we explained in a previous article, this shift in attitude came after the realisation that attempting to block Starlink was not a viable option, especially as neighbouring countries had already adopted the service.

The “On Hold” Status Explained

Many customers were puzzled by the “on hold” status that appeared in their DHL tracking information. As we clarified in our earlier article, “Starlink Kits Arrive in Zimbabwe: Understanding the ‘Shipment on Hold’ Status and Delivery Process”, this status is not unusual and is often a part of the customs clearance process. It does not indicate a problem with the shipment but is instead a standard step in international shipping.

When DHL marks a package as “on hold,” it can mean that the package is undergoing further processing, customs checks, or awaiting transit between DHL hubs. These logistical steps are common, and the “on hold” status is generally a temporary one, especially when dealing with international shipments. Customers should not be alarmed by this status, as it is a part of the normal shipping process.

What’s Happening Now?

With deliveries now underway, many customers have already received their Starlink kits, while others are eagerly awaiting their packages in the coming days. As reported, customers have received SMS notifications from DHL indicating that their kits are en route, with delivery dates being confirmed for as early as the 23rd of September. In some cases, customers in major cities like Harare and Bulawayo have already received their kits ahead of this date.

DHL, which has extensive experience handling Starlink deliveries in other African countries such as Zambia and Malawi, is fully prepared to manage the logistics of these shipments in Zimbabwe. However, customers should remain vigilant and stay informed, as the shipping process can sometimes face delays due to the complexities of international logistics.

What Should You Do If You Ordered a Kit?

If you have placed your order for a Starlink kit, here is what you should do:

  1. Track Your Package: After your order has been processed and shipped, Starlink will provide you with a tracking number. Use this tracking number on the DHL website to monitor the status of your package.
  2. Be Patient: Shipping can take time, especially for international orders. It is not uncommon for packages to pass through several countries before arriving in Zimbabwe. Your kit may travel through places like Dubai, China, or Germany before making its way to Johannesburg and then Harare or Bulawayo.
  3. Prepare for Delivery: Make sure someone is available to sign for the package when it arrives. DHL requires a signature for Starlink kit deliveries to ensure the package reaches the correct recipient.
  4. Contact DHL for Issues: If you experience any delays or problems with your delivery, contact DHL directly. Their tracking system is updated regularly, and they will inform you of any potential issues with the shipment.

Frequently Asked Questions (FAQs)

1. What does the “on hold” status mean? The “on hold” status typically indicates that your package is undergoing customs clearance or awaiting further processing. It is not a cause for concern and is a standard part of the shipping process.

2. Will I need to pay customs duties? No, Starlink Zimbabwe Private Limited is listed as the official recipient of the packages, and customs duties have already been handled. You will not be required to pay any additional fees.

3. How long will delivery take? Delivery times vary depending on your location and DHL’s logistics. However, the first kits have already arrived, and many customers can expect to receive theirs by the 23rd of September or shortly thereafter.

4. What should I do if my package is delayed? If your package is delayed, monitor DHL’s tracking system for updates. Delays are usually temporary, and DHL will provide information on the status of your shipment.

Conclusion

The arrival of Starlink kits in Zimbabwe marks a historic moment for the country’s internet landscape. DHL has begun fulfilling orders, and many customers have already received their packages. This development is just the beginning of what promises to be a revolutionary change in how Zimbabweans access the internet. We will continue to provide updates as more deliveries are made and customers begin to set up their Starlink devices.

For further reading on the Starlink rollout in Zimbabwe, check out our previous articles:

We look forward to hearing from you as more of you receive your kits and begin enjoying high-speed satellite internet!

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