As of 11 September 2024, Starlink has ceased taking new orders for its popular Mini Package in Harare and other major towns in Zimbabwe, leaving only the Standard Kit available for purchase. This development comes just days after the official launch of Starlink services in the country on 7 September 2024, which was met with tremendous enthusiasm from Zimbabweans eager for high-speed internet access. The company has also now put a time cap of 15 minutes when you try to place an order for the Standard Kit in Harare and other major towns.

Mini Package No Longer Available

Yesterday evening, we received numerous reports from customers attempting to place orders for the Starlink Mini Package. These individuals encountered errors and were unable to process their payments, leading to confusion and disappointment. While Starlink has not officially stated the reason for halting Mini Package orders, it is highly likely that that the service address you have given is already congesed. When this happens the Mini is the first package to go..

The Mini Package was undoubtedly the most sought-after option, priced at US$200 with a US$23 handling fee, totalling US$223. This affordable entry point, combined with a monthly fee of US$30 for 100 Mbps internet speeds, made it an attractive choice for many Zimbabweans.

Standard Kit: The Remaining Option

With the Mini Package no longer available, prospective Starlink customers in Harare and major cities are now limited to the Standard Kit option. Here’s what you need to know:

• Cost: Approximately US$360 for the hardware
• Total cost with EcoCash: Around US$378 (if you previously made a US$9 reservation) or US$388 (for new orders)
• Monthly service fee: US$50
• Speeds: Up to 200 Mbps

Before attempting to place an order, ensure you have sufficient funds in your EcoCash wallet:

• US$390 for new orders
• US$380 for those who made a US$9 reservation previously

For a detailed guide on the ordering process, please refer to our article “Starlink in Zimbabwe: Your Questions Answered”.

Time is of the Essence

In a clear indication of the overwhelming demand for Starlink services in Zimbabwe, the company has implemented a 15-minute time limit for completing orders. This means customers must finalise their purchase within this window, or risk having to start the process anew – with no guarantee that kits will still be available for their service area.

This time pressure underscores the importance of being prepared before initiating your order. We strongly recommend using EcoCash’s Virtual Card Number (VCN) for payment, as it is a proven method with fewer complications and is widely accessible to Zimbabweans. For more information on payment options, including using EcoCash, please see our article “No more middlemen, Starlink is US$30 per month in Zimbabwe”.

Starlink’s Potential Impact in Zimbabwe

Despite scepticism from some quarters about affordability, early indications suggest that Starlink could become as ubiquitous as DSTV in Zimbabwe. With its competitive pricing and superior internet speeds, there’s a possibility that Starlink could even supplant DSTV in many households. The US$30 monthly fee for the Mini Package (when available) is comparable to DSTV’s popular Compact package, which is known for its live English Premier League coverage.

For a more in-depth analysis of Starlink’s potential market in Zimbabwe, please read our article “Starlink in Zimbabwe: How Many Can Afford It?”.

Official Licensing Confirmation

It’s worth noting that Starlink has now received official licensing to operate in Zimbabwe. The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has issued the following statement:

“The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) wishes to advise the public that Starlink has been licensed to provide satellite broadband connectivity in Zimbabwe. The Authority further advises that there are no regulatory restrictions prohibiting the importation of Starlink kits into Zimbabwe.”

This official endorsement provides additional reassurance for potential customers considering Starlink services.

Conclusion: Act Now or Risk Missing Out

The rapid sell-out of Starlink Mini Packages and the implementation of a 15-minute order window for Standard Kits clearly demonstrate the high demand for Starlink services in Zimbabwe. As the company continues to expand its operations globally, production capacity for new kits may be constrained.

For Zimbabweans still considering Starlink, the message is clear: place your order promptly if you wish to secure a Standard Kit. There’s no guarantee how long stock will last, and once depleted, it’s uncertain when new kits will become available.

Starlink’s entry into the Zimbabwean market represents a significant opportunity for improved internet connectivity across the country. Whether for personal use, business operations, or educational purposes, the potential benefits of high-speed, reliable internet are substantial.

As we continue to monitor this developing situation, we’ll provide updates on any changes or new information regarding Starlink availability in Zimbabwe. In the meantime, for those interested in and able to afford Starlink services, swift action is advised to avoid disappointment.

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