After months of anticipation, Starlink has officially launched its satellite internet service in Zimbabwe as of 7 September 2024. This groundbreaking development brings high-speed internet access to both urban and rural areas across the country. Whilst we had initially expected the launch on 1 September, a slight delay occurred as final preparations were made.

The arrival of Starlink has generated tremendous excitement, with many Zimbabweans eager to sign up for the service. However, as with any new technology, there are numerous questions about how Starlink works, the costs involved, and how to get connected. In this article, we aim to address the most frequently asked questions about Starlink in Zimbabwe.

Frequently Asked Questions

Q: What packages does Starlink offer in Zimbabwe?

A: Starlink currently offers two residential packages for Zimbabwean customers:

1. Standard Package:

• Monthly cost: US$50
• Hardware cost: US$350
• Speeds up to 200 Mbps
• Best for multiple users and high-bandwidth activities

1. Mini Package:

• Monthly cost: US$30
• Hardware cost: US$200
• Speeds up to 100 Mbps
• Ideal for basic internet use and smaller households

Both packages provide unlimited data. There is also a one-time shipping fee of US$23.

Q: How do I order Starlink equipment?

A: Ordering your Starlink kit is a straightforward process:

1. Visit starlink.com/orders
2. Enter your service address
3. Choose your preferred hardware option (Standard or Mini)
4. Provide contact and payment details
5. Complete your order

Starlink accepts various payment methods, including credit/debit cards.

Q: Can I use EcoCash to pay for Starlink?

A: Yes you can use the EcoCash Virtual Card Number (VCN) to pay for Starlink directly. Some users may face difficulties please make sure that you have an additional US$20 on top of whatever you are trying to pay to Starlink in order to avoid issues. Also be aware that Starlink, being an American company, is wary of virtual debit cards due to security concerns so you might have issues with your Ecocash VCN again in the future. However, you can use a physical EcoCash MasterCard, which is available at larger Econet shops like the one in Joina City, Harare.

Alternatively, you can use other prepaid Visa or MasterCards from institutions like FBC, BancABC, CABS, or Steward Bank’s Omni card. Just ensure you load sufficient funds onto the card before making your Starlink purchase.

Q: Will I have to pay import duty on my Starlink kit?

A: According to recent information, you will not need to pay import duty separately when ordering a Starlink kit. Starlink uses a system called Destination Duties Paid (DDP), where SpaceX pays the import duties upfront. This cost is reportedly included in the price you see on the Starlink website, ensuring a seamless experience for customers without unexpected fees or delays.

Q: How will Starlink equipment be shipped to Zimbabwe?

A: Starlink plans to use DHL for shipping equipment to Zimbabwe. The company is preparing to send an initial batch of 1,500 test kits to Harare. These kits will go through inspection and verification by POTRAZ (the Postal and Telecommunications Regulatory Authority of Zimbabwe) upon arrival.

Q: How long does it take for Starlink equipment to arrive?

A: Typically, Starlink equipment arrives within 1-2 weeks of placing your order. However, delivery times may vary depending on your location within Zimbabwe.

Q: How do I set up my Starlink equipment?

A: Setting up your Starlink kit is designed to be user-friendly:

1. Download the Starlink app on your smartphone (available for iOS and Android)
2. Follow the in-app instructions to assemble and position your Starlink dish
3. Connect the dish to the provided router
4. Power on the equipment
5. Connect your devices to your new Starlink WiFi network

The app provides step-by-step guidance and can help you find the optimal position for your dish.

Q: What kind of speeds can I expect with Starlink?

A: Most Starlink users in Zimbabwe can expect download speeds between 50-200 Mbps, with latency around 20-40ms. This is a significant improvement over many existing internet options in the country, especially in rural areas. However, actual speeds may vary based on factors like line of sight to the sky, surrounding obstacles, and local weather conditions.

Q: How does Starlink compare to other internet options in Zimbabwe?

A: Starlink offers several advantages over existing options:

• Wider coverage: Unlike fibre or 5G services, Starlink can provide high-speed internet to both urban and rural areas.
• Unlimited data: Many traditional providers impose data caps, while Starlink offers truly unlimited usage.
• Consistent speeds: Starlink generally provides more stable speeds compared to some terrestrial options.
• Quick setup: No need to wait for infrastructure installation; Starlink can be set up quickly once you receive the equipment.

However, in urban areas with access to fast, unlimited fibre, you may want to compare costs and speeds before switching.

Q: Are there any Starlink resellers in Zimbabwe?

A: Yes, companies like Frampol have been approved as official Starlink resellers in Zimbabwe. However, with Starlink now offering direct sales to consumers, purchasing through a reseller may not be necessary for most users. Direct ordering from Starlink typically offers more competitive pricing.

Q: Can I use Starlink if I’m currently using services from other providers like TelOne or Econet?

A: Yes, you can switch to Starlink regardless of your current internet provider. There are no contractual obligations tying you to existing services when you sign up for Starlink.

Q: Is Starlink suitable for businesses?

A: While the packages mentioned are primarily for residential use, Starlink does offer business-specific solutions. These tend to offer higher speeds and prioritised support, but at a higher cost. If you’re interested in Starlink for business use, it’s best to contact them directly for tailored options.

Q: What happens if I have technical issues with my Starlink service?

A: Starlink provides customer support through their app and website. For most issues, you can find troubleshooting guides and FAQs in these resources. If you need additional help, you can open a support ticket through the app or website.

Q: Can I take my Starlink equipment with me if I move?

A: Yes, Starlink is designed to be portable. However, you’ll need to update your service address in your account if you move to ensure continued service and compliance with local regulations.

Q: Can I mount my Starlink dish on my roof?

A: The Starlink dish is very durable and was made to be mounted on a roof. The dish is very durable and can withstand extreme cold, heat, sleet, heavy rain, and hurricane winds.

Q: What does the Starlink Kit look like?

A: There are many versions of the Starlink kit. Zimbabweans are getting the latest kit from Starlink which is different from the one that Zambians, Malawians and Mozambicans are getting. Below is a picture of the Standard kit that is selling for US$350. The Mini looks the same except it is smaller and has no router (the white block in the middle).

Q: How do I transfer my kit from Zambia, Malawi or Mozambique to Zimbabwe

Conclusion

The launch of Starlink in Zimbabwe marks a significant milestone in the country’s internet landscape. With its promise of high-speed, unlimited internet access across the nation, Starlink has the potential to transform how Zimbabweans work, learn, and connect online.

As we’ve seen with other technological advancements, the entry of Starlink is likely to spur competition in the market. This could lead to improved services and potentially more competitive pricing from existing providers, ultimately benefiting all internet users in Zimbabwe.

We’ll continue to monitor the rollout of Starlink and provide updates as more information becomes available. If you have additional questions about Starlink in Zimbabwe, feel free to reach out or check the official Starlink website for the most up-to-date information.

Remember, whether you’re in bustling Harare or rural Matabeleland, Starlink aims to bring high-speed internet to your doorstep. As always, we recommend comparing available options to find the internet solution that best fits your needs and budget.

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