The arrival of Starlink in Zimbabwe has generated tremendous excitement, with thousands of orders placed and previously roaming kits now legitimately registered with Zimbabwean addresses. This development has opened up new possibilities for high-speed internet access across the country, including in remote areas like Uzumba that previously lacked reliable connectivity options.

However, amidst the enthusiasm, some sceptics have emerged, questioning the affordability and necessity of Starlink for the average Zimbabwean. To address these concerns and provide a clearer picture of Starlink’s potential impact, let’s examine the current state of internet connectivity in Zimbabwe and assess how many residents might be able to afford this new service.

Understanding Zimbabwe’s Internet Landscape

The latest POTRAZ Q1 Telecoms Sector 2024 report provides valuable insights into Zimbabwe’s internet usage patterns:

The majority of Zimbabweans, approximately 11.3 million, primarily access the internet through mobile connections. These users typically spend less than US$10 on WhatsApp bundles, with their internet experience often limited to basic messaging and social media use.

CDMA and WiMAX technologies, offering speeds up to 3 Mbps, are being phased out, with only a small number of users remaining on these outdated systems.

Potential Starlink Customers

While mobile internet users may not be immediate candidates for Starlink adoption, there is a significant market segment that could benefit from and afford Starlink’s services:

1. Current high-end internet users: Those currently subscribing to fibre, fixed LTE, leased lines, and some ADSL connections are prime candidates for Starlink. These users have already demonstrated a willingness to invest in quality internet connectivity.
2. Rural and underserved areas: Clinics, schools, businesses, and households in areas with limited infrastructure stand to gain significantly from Starlink’s wide coverage.
3. Professionals and businesses: Remote workers, small businesses, and organisations requiring reliable high-speed internet could find Starlink’s offerings attractive.
4. Educational institutions: Schools and universities, especially those in rural areas, could leverage Starlink to enhance digital learning opportunities.
5. Government offices and services: Local government branches, post offices, and other public services could improve their operations with better connectivity.

Affordability and Accessibility

Starlink currently offers two residential packages in Zimbabwe:

1. Standard Package:

• Monthly cost: US$50
• Hardware cost: US$350
• Speeds up to 200 Mbps

1. Mini Package:

• Monthly cost: US$30
• Hardware cost: US$200
• Speeds up to 100 Mbps

Both packages provide unlimited data and include a one-time shipping fee of US$23.

While these costs may seem high to some, it’s important to consider that many Zimbabweans are already paying similar or higher amounts for inferior internet services. For instance, some VSAT users have invested over US$1,000 in equipment alone.

Moreover, Starlink’s entry into the market is likely to drive competition, potentially leading to more affordable options across the board. As we’ve seen with mobile internet adoption, prices tend to decrease over time as technology becomes more widespread.

Ordering and Activation Process

For those interested in Starlink, the ordering process is straightforward:

1. Visit starlink.com/orders
2. Enter your service address
3. Choose your preferred hardware option
4. Provide contact and payment details
5. Complete your order

Starlink accepts various payment methods, including credit/debit cards and even EcoCash through its Virtual Card Number (VCN) service. For detailed instructions on using EcoCash, please refer to our article “No more middlemen, Starlink is US$30 per month in Zimbabwe”.

Once your equipment arrives (typically within 1-2 weeks), activation is simple:

1. Download the Starlink app on your smartphone
2. Follow the in-app instructions to set up your dish
3. Connect your devices to your new Starlink WiFi network

For a comprehensive guide on setting up and using Starlink in Zimbabwe, please see our article “Starlink in Zimbabwe: Your Questions Answered”.

Future Potential and Impact

Beyond its current offerings, Starlink has the potential to revolutionise connectivity in Zimbabwe further:

1. Direct-to-cell connectivity: Starlink is exploring partnerships with existing mobile providers to offer 100% coverage across Zimbabwe, eliminating dead spots in mobile networks.
2. Increased competition: Starlink’s presence is likely to spur innovation and improved services from existing providers, benefiting all internet users in Zimbabwe.
3. Economic development: Improved internet access can drive economic growth by enabling remote work, e-commerce, and access to global markets.
4. Educational opportunities: Reliable high-speed internet can enhance distance learning and access to educational resources.

Conclusion

While it’s true that Starlink may not be immediately accessible to every Zimbabwean, its potential impact on the country’s internet landscape is significant. With over 300,000 current high-end internet users and countless businesses, schools, and organisations in need of reliable connectivity, there is a substantial market for Starlink’s services.

As with any new technology, adoption will likely start with those who can afford it and gradually become more widespread as prices potentially decrease and benefits become more apparent. The entry of Starlink into Zimbabwe’s market is not just about providing an alternative internet option; it’s about driving progress, fostering competition, and opening up new possibilities for connectivity across the nation.

For those considering Starlink, it’s worth comparing it to existing options and assessing your specific needs. As the service continues to evolve and expand, we’ll keep you updated on any developments and how they might benefit internet users across Zimbabwe.

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